The Bottleneck
VIP tickets slip through the cracks and breach contracts, leading to penalties and angry clients.
The Fix
Greta monitors ticket age and 'nudges' the team (or escalates to Slack) 30 mins *before* an SLA breach happens.
Integrated Stack
Zendesk
Slack
PagerDuty
How It Works
1
Trigger Event
Agent detects a new signal (e.g., new lead, email, or ticket) via API webhook.
2
Reasoning & Action
Agent analyzes context using LLM, decides on the best course of action, and executes tasks across connected tools.
3
Outcome Delivery
Final result is logged in your CRM/ERP and a summary is sent to the human supervisor.
Impact Metrics
SLA Breaches-95%
Penalty Savings$20k/yr
VIP Satisfaction+15%
Deploy This Agent
Ready to automate this workflow? We can have Greta running this process in your stack in under 2 weeks.
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